Second Look Travel Desk

We caught the missing hotel night before your client did.

We check already-booked trips for discrepancies, gaps and mismatched details—then turn the verified information into a client-ready itinerary.

Built for independent and host-agency travel advisors in the US. Send forwarded confirmations, your preferred itinerary template and any notes. You receive an advisor-only discrepancy report, a clear record of the checks performed and a polished itinerary draft for your approval.

Send your next booked trip — the first check is free

What we check

Fictional sample: discrepancy and gap report

FICTIONAL SAMPLE: Margaret & David Ellison — Lisbon & Porto, 10–15 May, 30th anniversary. Inputs: 9 forwarded confirmations + advisor notes. The travelers, suppliers and confirmation numbers are invented; this is not a real booking.

The top issue matters because the client would have arrived in Porto with nowhere booked to sleep.

Advisor-only discrepancy and gap report
Priority Issue Evidence Suggested action
HIGH No lodging Thu 13 May night Train arrives Porto 13 May and dinner is booked there, but Porto hotel check-in is 14 May; Lisbon check-out is 13 May Move Porto check-in to 13 May or confirm intentional.
HIGH Name spelling on rail ticket Rail ticket reads 'David Elison'; air tickets read ELLISON/DAVID Correct with rail supplier.
MEDIUM Fado dinner not confirmed In advisor notes; no confirmation forwarded Send confirmation or remove the line.
MEDIUM No transfer to Porto airport 11:15 departure; no transfer forwarded Book a car or keep taxi note.
LOW Early arrival vs 15:00 check-in Land 06:40; no early check-in noted Optionally request early check-in.
INFO Time-zone check on Sintra pickup Booking email '4:00 AM EDT' = voucher 09:00 local No action needed.

Then we format it

After the discrepancies and gaps are clear, we prepare a client-ready itinerary draft in your template or preferred layout.

View the fictional client itinerary excerpt
Margaret & David Ellison — Lisbon & Porto
Day Plans
Day 1 Mon 10 May 18:30 depart Newark (EWR), Demo Air DA 202, overnight to Lisbon. Ref SMPL7Q.
Day 2 Tue 11 May 06:40 arrive Lisbon; 07:30 private car to Casa Alfama, driver in arrivals with 'ELLISON' sign (voucher TR-1001); Casa Alfama, Deluxe King, 2 nights, check-in from 15:00 ⚠ early check-in not confirmed (CA-44821); evening Fado dinner ⚠ advisor confirming.
Day 3 Wed 12 May 09:00 lobby pickup, small-group Sintra & Cascais tour, back ~18:00 (VT-55102).
Day 4 Thu 13 May Check out by 11:00; 11:39 Alfa Pendular 1st class Lisboa Santa Apolónia → Porto Campanhã 14:28, seats 21 & 22 (CP-7781); tonight's hotel ⚠ advisor confirming; 20:00 dinner Taberna Ribeira (DR-0513).
Day 5 Fri 14 May 08:30 private Douro Valley wine day, lunch included, back ~18:30 (DV-3318); Ribeira House, River View Double, 1 night (PR-2290).
Day 6 Sat 15 May Transfer to Porto airport ⚠ not booked; 11:15 depart Porto (OPO) Demo Air DA 1957, arrive Newark 14:05 (SMPL8R).
View checks performed

What you send and what you get back

What you send

One already-booked trip, up to 7 days and up to 10 reservations: air, hotel, transfers, tours, rail and dining.

  • Forwarded confirmations
  • Your itinerary template or a past itinerary you like—Word, Google Doc or PDF
  • Any advisor notes

If you do not have a template, we use a clean, simple layout.

Please do not send passport numbers, payment card details or other sensitive IDs. Confirmation numbers, traveler names, dates and times are enough.

What you get back

  • An advisor-only discrepancy and gap report covering date/night gaps, name mismatches, missing transfers, unconfirmed items and time-zone conversions, with suggested actions
  • A client-ready itinerary draft in your template
  • A list of checks performed

One round of revisions is included. You review and approve everything before anything reaches the client. We never contact your client.

What we don’t do

Price

Your first itinerary is free.

After that, $75 per trip, up to 7 days / 10 reservations, with one revision included.

Invoiced after you approve the first delivery; payment details confirmed before start.

Turnaround is agreed with you by email before we start.

Why trust us with a first trip?

How to send a trip

  1. Email the confirmations to ish2604856918@ish.support with a subject like “Free check — [trip name]”.
  2. Include your itinerary template or a past itinerary you like—Word, Google Doc or PDF—and any notes. If you do not have one, we will use a clean, simple layout.
  3. We reply to confirm we have everything, flag missing pieces and agree timing before starting.

Send your next booked trip — the first check is free